Should have at least 2 years of experience in the healthcare/Medical Tourism domain only. MHA, BDS, or Graduates in related healthcare field. Experience of working in International Patients Services preferred

• Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centred.
• Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.
• Admits new clients by reviewing records and applications, conducting orientations.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients’ records by reviewing case notes, logging events and progress.
• Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
• Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.
• Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.
• Meets budget by monitoring expenses, implementing cost-saving actions.
• Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Proven working experience in case management, including as a medical assist, medical, Health Care Manager or a related job
• Excellent knowledge of case management principles, healthcare management and international patient management
• Previous experience with international patient management or medical assistance
• Effective communication skills
• Excellent organizational and time management skills
• Familiarity with professional and technical emerging knowledge
• Problem solving skills and ability to multi-task
• Compassionate with teamwork skills
• MHA, BDS, or Graduates in related healthcare field. Experience of working in International Patients Services preferred